PRIVACY NOTICE

Last updated July 29, 2022

Thank you for choosing to be part of our community at The Ark Hauling & Junk Removal (“The Ark Hauling & Junk Removal“, “we“, “us“, or “our“). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at [email protected].

When you visit our website thearkhauling.com (the “Website“), and more generally, use any of our services (the “Services“, which include the Website), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as any related services, sales, marketing or events.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

 

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE USE YOUR INFORMATION?

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

5. DO WE USE GOOGLE MAPS?

6. HOW LONG DO WE KEEP YOUR INFORMATION?

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

8. DO WE COLLECT INFORMATION FROM MINORS?

9. WHAT ARE YOUR PRIVACY RIGHTS?

10. CONTROLS FOR DO-NOT-TRACK FEATURES

11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

12. DO WE MAKE UPDATES TO THIS NOTICE?

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

 

1. WHAT INFORMATION DO WE COLLECT?


Personal information you disclose to us

In Short:  We collect information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect may include the following:

Personal Information Provided by You. We collect names; phone numbers; email addresses; mailing addresses; debit/credit card numbers; billing addresses; contact or authentication data; contact preferences; and other similar information.

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by PayPal, Stripe and Book Like a Boss. You may find their privacy notice link(s) here: https://www.paypal.com/va/webapps/mpp/ua/privacy-full, https://stripe.com/privacy and https://booklikeaboss.com/privacy.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.


Information automatically collected

In Short:  Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Website.
We automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about who and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
  • Log and Usage Data. Log and usage data is service-related, diagnostic usage and performance information our servers automatically collect when you access or use our Website and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the Website (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings).
  • Device Data. We collect device data such as information about your computer, phone, tablet or other device you use to access the Website. Depending on the device used, this device data may include information such as your IP address (or proxy server), device application identification numbers, location, browser type, hardware model Internet service provider and/or mobile carrier, operating system configuration information.
  • Location Data. We collect information data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type of settings of the device you use to access the Website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Locations settings on your device. Note however, if you choose to opt out, you may not be able to use certain aspects of the Services.

 

2. HOW DO WE USE YOUR INFORMATION?

In Short:  We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

  • To facilitate account creation and logon process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.
  • To post testimonials. We post testimonials on our Website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the consent of the testimonial. If you wish to update, or delete your testimonial, please contact us at [email protected] and be sure to include your name, testimonial location, and contact information.
  • Request feedback. We may use your information to request feedback and to contact you about your use of our Website.
  • To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user’s consent.
  • To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.
  • To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
  • To protect our Services. We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).
  • To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
  • To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
  • Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Website.
  • Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.
  • To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
  • To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Website, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see the “WHAT ARE YOUR PRIVACY RIGHTS” below).
  • Deliver targeted advertising to you. We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short:  We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data that we hold based on the following legal basis:
  • Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Website, which will enable them to collect data on our behalf about how you interact with our Website over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages or features, and better understand online activity. Unless described in this notice, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
  • Third-Party Advertisers. We may use third-party advertising companies to serve ads when you visit or use the Website. These companies may use information about your visits to our Website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.
  • Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
  • Business Partners. We may share your information with our business partners to offer you certain products, services or promotions.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short:  We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

5. DO WE USE GOOGLE MAPS?

In Short:  Yes, we use Google Maps for the purpose of providing better service.

This Website uses Google Maps APIs which is subject to Google’s Terms of Service. You may find the Google Maps APIs Terms of Service here. To find out more about Google’s Privacy Policy, please refer to this link. We obtain and store on your device (‘cache’) your location. You may revoke your consent anytime by contacting us at the contact details provided at the end of this document.

 

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short:  We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short:  We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

 

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short:  We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@thearkhauling.com.

 

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short:  You may review, change, or terminate your account at any time.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you are resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

If you have questions or comments about your privacy rights, you may email us at [email protected].

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

    ■  Log in to your account settings and update your user account.

    ■  Contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website. To opt-out of interest-based advertising by advertisers on our Website visit http://www.aboutads.info/choices/.

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may:

    ■  Access your account settings and update your preferences.

    ■  Contact us using the contact information provided.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short:  Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Website, you have the right to request removal of unwanted data that you publicly post on the Website. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Website, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).  

CCPA Privacy Notice

The California Code of Regulations defines a “resident” as:

(1) every individual who is in the State of California for other than a temporary or transitory purpose and

(2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose

All other individuals are defined as “non-residents.”
If this definition of “resident” applies to you, certain rights and obligations apply regarding your personal information.
What categories of personal information do we collect?
We have collected the following categories of personal information in the past twelve (12) months:
CategoryExamplesCollected
A. IdentifiersContact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address and account name
NO
B. Personal information categories listed in the California Customer Records statuteName, contact information, education, employment, employment history and financial information
YES
C. Protected classification characteristics under California or federal lawGender and date of birth
NO
 
D. Commercial informationTransaction information, purchase history, financial details and payment information
NO
 
E. Biometric informationFingerprints and voiceprints
NO
 
F. Internet or other similar network activityBrowsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems and advertisements
NO
 
G. Geolocation dataDevice location
NO
 
H. Audio, electronic, visual, thermal, olfactory, or similar informationImages and audio, video or call recordings created in connection with our business activities
NO
 
I. Professional or employment-related informationBusiness contact details in order to provide you our services at a business level, job title as well as work history and professional qualifications if you apply for a job with us
NO
 
J. Education InformationStudent records and directory information
NO
 
K. Inferences drawn from other personal informationInferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics
NO

We may also collect other personal information outside of these categories in instances where you interact with us in-person, online, or by phone or mail in the context of:

  • Receiving help through our customer support channels
  • Participation in customer surveys or contests; and
  • Facilitation in the delivery of our Services and to respond to your inquiries

How do we use and share your personal information?

The Ark Hauling & Junk Removal collects and shares your personal information through:

  • Targeting cookies/Marketing cookies
  • Social media cookies
  • Beacons/Pixels/Tags
More information about our data collection and sharing practices can be found in this privacy notice.
You can opt out from the selling of your personal information by disabling cookies in the Cookies Preferences Settings or clicking on the Do Not Sell My Personal Information link on our homepage.
You may contact us by email at info@thearkhauling.com, by visiting thearkhauling.com,

or by referring to the contact details at the bottom of this document.

If you are using an authorized agent to exercise your right to opt-out, we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf.
The current list of our service providers can be found below.

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal data.

The Ark Hauling & Junk Removal has disclosed the following categories or personal information to third parties for a business or commercial purpose in the preceding twelve (12) months:

  • Category B. Personal information, as defined in the California Customer Records law, such as your name, contact information, education, employment, employment history and financial information.
The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under “WHO WILL YOUR INFORMATION BE SHARED WITH?“.
 

The Ark Hauling & Junk Removal has sold the following categories of personal information to third parties in the preceding twelve (12) months:

  • Category B. Personal information, as defined in the California Customer Records law, such as your name, contact information, education, employment, employment history and financial information.

The categories of third parties to whom we sold personal information are:

Your rights with respect to your personal data
 
Right to request deletion of the data – Request to delete
 
You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation or any processing that may be required to protect against illegal activities.
 
Right to be informed – Request to know
 
Depending on the circumstances, you have a right to know:
  • whether we collect and use your personal information;

  • the categories of personal information that we collect;

  • the purposes for which the collected personal information is used;
  • whether we sell your personal information to third parties;

  • the categories of personal information that we sold or disclosed for a business purpose;

  • the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
  • the business or commercial purpose for collecting or selling personal information.

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.
 
Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
 
We will not discriminate against you if you exercise your privacy rights.
 
Verification process
 
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with the information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g. phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.
 
We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. If, however, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity, and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.
 
Other privacy rights
  • you may object to the processing of your personal data

  • you may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the data

  • you can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
  • you may request to opt-out from future selling of your personal information to third parties. Upon receiving a request to opt-out, we will act upon the request as soon as feasibly possible, but no later than 15 days from the date of the request submission.

To exercise these rights, you can contact us by email at [email protected], by visiting thearkhauling.com, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.
Financial Incentives
“Financial incentive” means a program, benefit, or other offering, including payments to consumers as compensation, for the disclosure, deletion, or sale of personal information.
The law permits financial incentives or a price or service difference if
  • a business has calculated a good-faith estimate of the value of the consumer’s data that forms the basis for offering the financial incentive or price or service difference, and
  • if a description of the method the business used to calculate the value of the consumer’s data.
We may decide to offer a financial incentive (e.g. price or service difference) in exchange for the retention of sale or consumer’s personal information.
If we decide to offer a financial incentive, we will notify you of such financial incentive and explain the price difference, as well as material terms of the financial incentive or price of service difference, including categories of personal information that are implicated by the financial incentive or price or service difference.
If you choose to participate in the financial incentive you can withdraw from the financial incentive at any time by emailing us at info@thearkhauling.com, by visiting thearkhauling.com, or by referring to the contact details at the bottom of this document.

 

12. DO WE MAKE UPDATES TO THIS NOTICE?

In Short:  Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

 

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at [email protected] or by post to:

The Ark Hauling & Junk Removal 
2416 Grace Dr,
Santa Rosa, CA 95404
United States

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please visit: thearkhauling.com. We will respond to your request within 30 days.

 

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aaron beseda
aaron beseda
00:34 14 Nov 23
Jo Jamison
Jo Jamison
19:15 07 Nov 23
The guys from Ark Hauling gave me a fair price to take an 8x10 shed and everything in it in about a half hour. Thank you again for your help!
Marty Puccini
Marty Puccini
06:45 29 Oct 23
Justin and his team did an amazing job cleaning up my garbage. Some may say i have hoarding habits but i call myself a collector and his quick and efficient team thinned down my collection in no time for a competitive price. They will be my first call if i ever plan to thin down again. S430 1
Kelly Rae Diminyatz
Kelly Rae Diminyatz
18:40 27 Oct 23
I had thought of clearing out my Dads house myself, but was dreading the idea. Justin and his crew were quick, professional, and friendly. Worth every penny!
Sarah Vanderweil
Sarah Vanderweil
17:27 26 Oct 23
They did a great job and even cleaned up any debris/dust/dirt left behind. Very happy with the service and will use again!
Terezia Cornell
Terezia Cornell
17:02 26 Oct 23
Super impressed with this company. They were fast, proffesional, on time and their communication was amazing. The pricing you cant beat!!! Very impressed!
Justine Marsteller
Justine Marsteller
23:56 13 Oct 23
Amazing & super fast!
Barbara Terrell
Barbara Terrell
17:23 28 Sep 23
On time, friendly,professional, helpful and personable. I would definitely use them again!
Donna Learned
Donna Learned
17:17 28 Sep 23
Mark M
Mark M
23:37 26 Sep 23
A++++ job very quick very professional
Jayci Mariani
Jayci Mariani
20:42 25 Sep 23
Quick and easy junk removal experience! Super nice and were timely and efficient at a reasonable price. Thank you!
Linda Canar
Linda Canar
16:14 24 Sep 23
Efficient and courteous service. Would definitely use them again! Thank you for great service!
Emily Radke
Emily Radke
23:35 23 Sep 23
Chris and Kevin were amazing. They were quick, efficient, and personable. I had a lot of stuff to get rid of before moving and even after a long day, they were happy to get everything done that I needed. I highly recommend The Ark Hauling to anyone that needs junk taken away!
Robyn Arthur
Robyn Arthur
05:31 22 Sep 23
These guys are amazing ! They came the next day after my call. We had so much junk from a big garage clean out, and they got it all loaded and ready to leave in a little over an hour, can’t believe how efficient and friendly they were. Chris and his helper were so great to work with, the price was fair and the relief to see it all go away was priceless! Will use them again without reservation.
Natasha M
Natasha M
00:20 19 Sep 23
Chris and Kevin were great. Very fast and professional. Would recommend them again.
Patty Harberson
Patty Harberson
16:17 15 Sep 23
Juanita Usher
Juanita Usher
23:53 14 Sep 23
The two workers just left. They were fair in their pricing. Very personable. Called to confirm they were coming and showed up on time. We arranged this pretty last minute so we were pleased they could accommodate us. I appreciated that they covered up the truck as professionals should. Happy to support a sober living business!!
Shahrad Jamshidi
Shahrad Jamshidi
18:57 07 Sep 23
They were quick to give a quote and schedule a time to haul. Less than 24 hr turn around from first contact to being free of the junk.
Tom Shelton
Tom Shelton
18:00 01 Sep 23
From the get go Justin was very professional as he called me back on a missed call and was able to schedule a pickup to meet my time frame!! His crew Chris and Kevin showed up on time with a smile and an enthusiasm to help. Everything was done quickly and professionally. Will call these guys again when the need arises!!!
Christina R
Christina R
17:04 01 Sep 23
Clearing out junk is one of those things that we seemingly never got around to - as things started to collect in the corners of the yard and the attic. If I had known how easy Ark Hauling would make it, we never would have waited. One phone call, a quick assessment and quote, and ten minutes later our junk was GONE! Thank you for the fast, friendly, and excellent service.
Cinematic Blocking
Cinematic Blocking
23:40 31 Aug 23
Justin and his team from Ark Hauling were invaluable in their assistance in helping my family clear a recently deceased family member's home.Communication was excellent and they made it easy to make arrangements to haul everything no matter what it was. Trash, furniture, donations, chemical and electronic waste were all taken care of without issues or hesitation. Justin and his crew were prepared to deal with the entire variety of things that one encounters when emptying a home that was filled to the brim.The change for clean up which included labor and the equipment for hauling was very reasonable. At the completion of the work they also swept everything clean both inside and out.If you are looking for a company to clear a property of pretty much any sort from of debris, you need look no further than Ark Hauling services.
Greg Papalia
Greg Papalia
23:39 31 Aug 23
Justin and his team from Ark Hauling were invaluable in their assistance in helping my family clear a recently deceased family member's home.Communication was excellent and they made it easy to make arrangements to haul everything no matter what it was. Trash, furniture, donations, chemical and electronic waste were all taken care of without issues or hesitation. Justin and his crew were prepared to deal with the entire variety of things that one encounters when emptying a home that was filled to the brim.The change for clean up which included labor and the equipment for hauling was very reasonable. At the completion of the work they also swept everything clean both inside and out.If you are looking for a company to clear a property of pretty much any sort from of debris, you need look no further than Ark Hauling services.
David Z
David Z
21:22 25 Aug 23
Justin, the owner dispatched a truck and trailer, and Chris and Kevin were on property within 30 minutes. After a short talk explaining what needed to be hauled, Chris and Kevin immediately set to work. They did everything quickly and efficiently and filling the trailer took less than one hour. What impressed me was after they were done, they kept working while I went into the house to get my payment card. Every one was friendly and this company, Ark, has my business for the rest of my days. Big thanks to Chris, Kevin and Justin. Aloha!
Jennifer Busch
Jennifer Busch
18:30 25 Aug 23
They were extremely fast, efficient, friendly… and very reasonable. Took a huge burden off my hands. I’m very thankful. Will recommend to all family and friends.
Robert Bridwell (Bob)
Robert Bridwell (Bob)
04:00 24 Aug 23
Ark did a super professional job helping us clear out our Sonoma storage unit. Will use them on all future junk removal jobs.
kelly carambula
kelly carambula
20:17 23 Aug 23
The Ark came and removed a bunch of odds and ends from our country cabin the same day we reached out. The guys were super kind and got everything taken care of quickly. We'll be using them again!
DIANE WELSH
DIANE WELSH
00:05 23 Aug 23
GREAT service, exceptional value. My cousin recommended the Ark. When ib called and was informed that they could be he ren then next afternoon, I couldn't believe it. When they were finished in an hour, ig was happy and AMAZED. I will call when it's time to do the garage.
Suzanne Durkin
Suzanne Durkin
21:55 14 Aug 23
Laurie Welsh
Laurie Welsh
17:59 14 Aug 23
I received excellent service...quick, efficient and a great price. I highly recommend The Ark Hauling!!!
Maralee Van Note
Maralee Van Note
22:18 08 Aug 23
Prompt. Fast service. Clean. Kind. Takes card for payment. I appreciate their business doing exactly what they said they would do. Reliable.
Milynda Palazuelos
Milynda Palazuelos
16:30 07 Aug 23
Kevin and Chris were amazing! They were able to arrive 30 minutes early and got the job done efficiently. Their rates are affordable for this area. I would high recommend The Ark Hauling & Junk Removal to anyone who needs their junk and debris removed! 10/10
Meryl Blomseth
Meryl Blomseth
21:02 05 Aug 23
Thank goodness for Ark Hauling! I was in a grudge match with all the small things that seemed impossible to move. I appreciate Chris and his team for being friendly and reliable. 👍🏽👍🏽
John Benincasa
John Benincasa
20:35 05 Aug 23
They were quick and efficient. Requested pickup around 8:00am, junk gone by 1:30.
Craig Burnett
Craig Burnett
18:40 05 Aug 23
Excellent job hauling away junk accumulated over 19 years. Chris and crew were on time, professional, courteous and fast. I highly recommend Ark Hauling!
Rikki Torres
Rikki Torres
20:58 03 Aug 23
Needed a lot of junk removed Chris and Mike came the next day early called 20 minutes before arriving and got straight to business. They filled up the entire trailer and was able to haul everything we needed.
Andrea Cambou
Andrea Cambou
00:07 03 Aug 23
Michael was right on time and so much fun to visit with as he quickly and efficiently debulked the trash in my garage. He didn't bat an eye at the disgusting quality of some of the trash and didn't make me feel embarrassed at the degree of clutter. It was such a nice added bonus of Michael sweeping out the garage as well. Chris was also very pleasant when he stopped by earlier to provide an estimate at an initial visit. It was refreshing that there was no bait and switch in regard to pricing and no fine print like so many other abatement companies who come out with high and tight haircuts, matching coveralls, shiny trucks and condescension aplenty, the way numerous abatement companies have talked to me is just plain terrible, they're all Monday morning quarterbacks/psychologists for the 2008 Lions. They start by judging and make you feel that skull-measuring is next to come. I felt comfortable with Michael looking at the atrocious garage and didn't feel like I needed to explain/defend what was there and how it had ended up coming to rest, rot and collect spider webs. He had everything gone so fast, such a literal and figurative lifting all the way around.I passed on your info to my Admin in regard to our garage at work.Thank you for all that you do, go Patriots.
Tracy Joseph
Tracy Joseph
21:36 02 Aug 23
Chris and Michael were so professional, hardworking, helpful and did an amazing job of hauling away all of our things quickly and efficiently. Thank you both and the company! Highly recommend and will use their services again.
Martha
Martha
22:03 31 Jul 23
Today 2 men (Chris was one) came with the Ark trailer and removed a huge pile of accumulated junk from the property. They took a couple of trips to do the deed and I am very grateful to them for helping me out today. They're fast, strong, knowledgable, and incredibly nice.....and they sure know what they're doing. I had occasion to speak to Justin on the phone today as well - and he is a true business man and one heck of a nice guy. I appreciate all of them and their pricing. Thank you! You can't go wrong hiring them to do your jobs!
Susan Edwards
Susan Edwards
22:40 25 Jul 23
Took a bunch junk out for us. They did a great job. Very friendly and helpful.
Carson Maples
Carson Maples
20:41 25 Jul 23
Chris was awesome, showed up and took care of a big job quickly and on the same day, highly recommend
Paula Macrie
Paula Macrie
23:19 18 Jul 23
Prompt and courteous service!
rosa Grant
rosa Grant
17:09 17 Jul 23
This company was professional, quick, thorough and friendly.They went above and beyond to get to my junk and hauled from over a fence for me also.They were able to fit me in same day even!Great deal too!For a busy single mom this was super helpful.Thank you!
John Toccalino
John Toccalino
22:40 13 Jul 23
Damon and team were great! Very helpful!
Christie Johnson
Christie Johnson
16:53 12 Jul 23
The guys were really nice. After they removed the items, they helped me move stuff back into place. Everything was quick and efficient. I will call them back in a few weeks to help with the next phase of my clean out. 👍
6166 Lockwood
6166 Lockwood
23:00 08 Jul 23
These guys were not only fast and very professional - they also were priced well! I highly recommend these guys!!
John Berry
John Berry
21:41 06 Jul 23
Great to work with these c9mplete professionals
Samantha Lau
Samantha Lau
20:14 05 Jul 23
Heather Visser
Heather Visser
15:49 21 Jun 23
Look no further. Just go with Ark! I shopped all around to have my big couch removed and they were the best across the board. Responsive, reasonable, quick, professional and SUPER nice!!! Thanks guys, appreciate your help.
Diane Pfister
Diane Pfister
17:23 19 Jun 23
Everything handled with good humor & professionalism. They called asking to come early, knew how to dismantle reclining sofa & carefully carried it to their trailer. Price quoted on the phone was the price at completion. Great service for fair cost!
Edward Goldstein
Edward Goldstein
20:07 16 Jun 23
Sophia Gittleman
Sophia Gittleman
22:06 14 Jun 23
Great job, friendly and quick service.
Holly Seith
Holly Seith
19:39 05 Jun 23
Chris was communicative, professional, and all around very helpful. Would recommended this service to anyone needing junk removed from their home!
Carol-lyn Pounds
Carol-lyn Pounds
01:23 04 Jun 23
So thankful for these guys! Very reasonably priced and came out same day!
Michele Jordan
Michele Jordan
23:29 30 May 23
Chris and Michael are delightful, efficient, and thorough. They work VERY quickly; it took them about 10 minutes to load what I had, which more than half filled their truck. By the time they left, I felt like I had made new friends. I am doing some major outside cleanup and I will use them again for hauling. I've gotten estimated from similar services, all of which were beyond my budget. In a single worked, Chris, Michael, and their business ROCK. I couldn't be happier.
JC
JC
22:06 30 May 23
They were quick, affordable, professional, and friendly. Would recommend anyone who needed small junk removal as that’s what I needed.
Julia Bywater
Julia Bywater
21:02 21 May 23
The service was great and fast! Especially Chris! He was so kind and friendly and got the job done! I’d highly recommend
M L-C
M L-C
20:05 18 May 23
Anthony Arrigotti
Anthony Arrigotti
20:05 18 May 23
Helped clean out a garage with a lot of old stuff. They made it super easy and even helped organize after removal and with cleaning 🧹. Great service!!
LISA STEVENS
LISA STEVENS
21:58 13 May 23
Chris and Michael actually came early to our appointment. Chris called to ask if they could come early. I told him yes and told him I was embarrassed and on the verge of tears because of how bad I let things get. He and Michael both put me at ease and didn’t judge my situation, even though I judge myself. The only negative I have is no one discussed price with me before they got here. Chris and Michael thank you you guys rock
Maria Perez
Maria Perez
23:23 08 May 23
Really good service awsom guy. They work with you which was cool. Definatly will tecomend. If there was 20 stars they definatly deserve
Amy Johnson
Amy Johnson
17:23 05 May 23
These 2 guys that came were awesome. Fast amd friendly. Would highly recommend them
Scott Ross
Scott Ross
23:54 04 May 23
I called them to see if they could help us out with our debris removal. They were able to be to our site within an hour. The crew was courteous and professional. They loaded up quickly and the price was very reasonable. I appreciate their service and will definitely call them on the next one.
Joe Fraser
Joe Fraser
00:54 28 Apr 23
Called them to pick up the last remnants of old, broken furniture and they happened to be in my neighborhood, a few blocks away, came over in about 15 minutes, collected junk and took it away. Great guys. Very professional and friendly. Highly recommend them.
Margaux Permutt
Margaux Permutt
21:55 21 Apr 23
Canzadie Johnson
Canzadie Johnson
17:06 11 Apr 23
Great movers. We're OnTime and very worth itThey were fast and deliberate!!!!!! I will use them again.
Alan Martin
Alan Martin
17:37 09 Apr 23
Ark Hauling is the most most professional company l have ever worked with!!! I will recommend Justin to everyone l know.
Grace Labrador
Grace Labrador
20:14 08 Apr 23
Service satisfied and recommended! God bless you Guy!
Kera Anderson
Kera Anderson
19:31 08 Apr 23
Jeremy Kelsay
Jeremy Kelsay
00:13 03 Apr 23
We had a great experience .They had excellent customer service. Very fast, efficient, and punctual. I would definitely recommend The Ark Hauling and Junk Removal to anyone. Without a doubt, we will be repeat customers. Thank you Justin, Sam, and Chris.
5 Palms LLC
5 Palms LLC
00:01 03 Apr 23
Was given the referral to the Ark from a friend and was impressed with them! They were on time, professional, and even cleaned up after themselves though that wasn’t necessary. No reservations in referring them and would definitely use these guys again!
Terence Desborough
Terence Desborough
18:47 27 Mar 23
It was great. Chris was friendly and efficient and got rid of our unwanted furniture with no fuss. Strongly recommend Ark for this service.
Randall Barnes
Randall Barnes
16:29 20 Mar 23
Angela Holt
Angela Holt
20:13 13 Mar 23
On time friendly, reasonable pricing. Will use again. Thank you
Kristina Chilvers
Kristina Chilvers
23:04 20 Feb 23
Chris and team were fantastic
Miguel Rosalez (Great1Moss)
Miguel Rosalez (Great1Moss)
22:50 17 Feb 23
The guys were quick and efficient. Very friendly and gave me a reasonable price. Picked up everything in less than 15 minutes. Definitely will be calling again for my next scheduled pickup.
Nicole White
Nicole White
19:47 29 Jan 23
Using them for all bulk/junk removal. Great experience!
Marquis Farwell Homes
Marquis Farwell Homes
17:42 23 Jan 23
The Ark was fantastic to work with. We are the listing agents on a home that needed quite a bit of junk removed and we were pretty overwhelmed. We found The Ark on Google, and they quickly were able to schedule a junk run. While they were there, we talked about needing some landscape work completed as well, and it so happened that they are expanding their business to include landscape services. It was the one stop shop we needed, and our clients were quite happy with the job they did. We will continue to refer business to The Ark, and enjoyed working with them!
Cathy Nielsen
Cathy Nielsen
17:25 23 Jan 23
This company is truly one of the best that I've ever dealt with. Ever. And it starts at the top, with Justin leading his hardworking team. The entire experience of clearing out a home was worry-free and such a relief. Communication was excellent, work was extremely fast and the concern for belongings was greatly appreciated. The team was very respectful, and price was more than fair. Having the opportunity to have items taken for donation was a really nice option as well. A HUGE THANK YOU to Justin and all involved in this experience! Too bad I can't give 10 stars! Well done.
Renee Mohr
Renee Mohr
23:57 22 Jan 23
I called on a Sunday morning and they were at my door within an hour. The young man who came was professional, friendly. Thank you I will for sure save and share your number.
Pearls12
Pearls12
03:37 21 Jan 23
The entire Ark Hauling & Junk Removal Company accommodated me with what I needed done. My first arrangement was promptly addressed by having some stuff hauled. Then within a few weeks after that Justin’s crew helped me move locally. I really appreciated how courteous everyone was each time. I highly recommend this company!
Mary Sandoval
Mary Sandoval
19:21 18 Jan 23
Great service on time very knowledgeable I give a 10 I will recommend this company to my friends
Budd Shirley
Budd Shirley
18:42 18 Jan 23
Since I had never used a Junk Haul and Removal company before I initially contacted GOT JUNK and set up an appointment a week out. Then I decided to see what services were available to me locally. Ark Hauling and Junk Removal was rated with 5 Stars and the reviews were very positive so I gave them a call and they scheduled me for the following day. Chris gave me a call thirty minutes before his confirmed arrival time. He and Hunter showed up on time. They were cheerful, efficient, and took care of the job in a completely professional manner. Chris even blew the area clean. They were in and out in less than thirty minutes. The price point was very reasonable and better than GOT JUNK. I highly recommend Ark Hauling and Junk Removal. If Chris does the job, you will be very pleased. Thank you, Jackie Shirley
Jennifer Lummus
Jennifer Lummus
22:14 15 Jan 23
Super friendly! Needed to stay on a tight budget and he was able to do so and help with the bulk of a huge project so we could actually use our yard again! Will definitely use this company again!
Alena Anderson
Alena Anderson
04:34 24 Dec 22
Awesome service! Don’t use anyone else. These guys are the best.
laura gann
laura gann
21:24 15 Dec 22
After an apartment fire I was stressed and under the gun to get some furniture removed due to soot and smoke damage. I called Justin @ Ark and the next day the guys showed up.. got the furniture and were gone in 15 min. Will use them again for sure. They do other stuff as well. Call Justin ! Give them a try !Laura
Mariam Salarian
Mariam Salarian
21:13 15 Dec 22
Great and friendly service! Super fast response. They came out and made the junk disappear. Like magic. Highly recommend.
Karen Holtman
Karen Holtman
01:01 12 Dec 22
I called on a rainy Saturday, asking if they could pick up an entertainment center at my mom’s retirement home. They went out that very day, were incredibly friendly and very reasonably priced. I highly recommend them.
Dave Wells
Dave Wells
20:59 11 Dec 22
I highly recommend the Arc, Justin and Chris were awesome. We had an eviction with a huge clean up. They showed up on time and worked until the job was done, all the while with a smile and very positive and professional.
Channel Five
Channel Five
00:00 03 Dec 22
So lucky to get same day service! Justin was leaving a job, headed to dumps- and came over, right after. Hard workers, he and his helper, Michael. So very nice and polite. Real life savers. I thought I caught the swish of a superhero cape, as they drove off. I highly recommend!
Cheyanne Fitzgerald
Cheyanne Fitzgerald
21:12 01 Dec 22
Justin was really prompt getting back to us and even fit us in last minute. Truly a life saver we had one day left to finish out of state move out and tons of junk. Without the help from Justin and his crew , we would not have received our apartment deposit back because we had so much junk to throw away. They came and removed our stuff in a timely manner, next morning, and even swept our garage when they were done. Best in the area , choose this company for your next hauling needs
Tamara McClain
Tamara McClain
20:14 01 Dec 22
We called last minute, Justin and partner came immediately and removed all the things that were left over from the movers. They came on time and were very efficient and cleaned up everything. I would highly recommend this company to everyone. Great work, Thanks so much!!!!!
Felicia Garcia
Felicia Garcia
20:57 27 Nov 22
Chris did an awesome job, and he did it by his self. He was friendly and quick.
Chris Cerda
Chris Cerda
00:35 20 Nov 22
Ark hauling responded quickly. Did the job quickly and professionally. And offered other services I needed for my yard. Look forward to working with them more.
Steph Estopinal
Steph Estopinal
01:03 17 Nov 22
On time, professional, kind. I didn't have alot to spend on this and he made a great deal with me. They cleaned up after too! Thank u guys!
Zac Hopkins
Zac Hopkins
15:20 16 Nov 22
The Ark Hauling and Junk removal did a great job taking away all my grandmothers unwanted furniture and appliances. They showed up on time, got me on the schedule right away and were very careful moving all furniture out. I highly recommend these guys.
Kristi Mcdonald
Kristi Mcdonald
03:15 15 Nov 22
I have reached out to The Ark Hauling and Junk Removal Company several times since moving into my new house. I have significantly downsized and every time Justin and his crew have been on time, extremely professional and courteous, and excellently priced. When I purchased a new fridge, Justin not only picked up the new fridge and delivered it inside and put it exactly where I wanted it, but also removed my old fridge, with no added costs. Sonoma County is very competitive when it comes to junk removal companies and I have been pleased with the services from them every time!
Norma Carreon
Norma Carreon
03:14 15 Nov 22
I would definitely recommend this company. They arrived on schedule and they were prompt, efficient and very polite. The owner is amazing and went above and beyond my expectations. I will be calling them again in the near future for any clean up or removal.
Julie Puccini
Julie Puccini
17:23 13 Nov 22
Justin and his team were very timely, professional, good attitude during the whole job, I had gotten many estimates and they were very cost-effective.
deluxemodern design
deluxemodern design
19:07 04 Nov 22
So thrilled to find these guys- fast, affordable, friendly. Will use again! 😊
N H
N H
17:55 27 Oct 22
We had a great experience with The Ark! Quick and efficient! Call them!
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