PRIVACY NOTICE

Last updated July 29, 2022

Thank you for choosing to be part of our community at The Ark Hauling & Junk Removal (“The Ark Hauling & Junk Removal“, “we“, “us“, or “our“). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at info@thearkhauling.com.

When you visit our website thearkhauling.com (the “Website“), and more generally, use any of our services (the “Services“, which include the Website), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as any related services, sales, marketing or events.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

 

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE USE YOUR INFORMATION?

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

5. DO WE USE GOOGLE MAPS?

6. HOW LONG DO WE KEEP YOUR INFORMATION?

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

8. DO WE COLLECT INFORMATION FROM MINORS?

9. WHAT ARE YOUR PRIVACY RIGHTS?

10. CONTROLS FOR DO-NOT-TRACK FEATURES

11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

12. DO WE MAKE UPDATES TO THIS NOTICE?

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

 

1. WHAT INFORMATION DO WE COLLECT?


Personal information you disclose to us

In Short:  We collect information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect may include the following:

Personal Information Provided by You. We collect names; phone numbers; email addresses; mailing addresses; debit/credit card numbers; billing addresses; contact or authentication data; contact preferences; and other similar information.

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by PayPal, Stripe and Book Like a Boss. You may find their privacy notice link(s) here: https://www.paypal.com/va/webapps/mpp/ua/privacy-full, https://stripe.com/privacy and https://booklikeaboss.com/privacy.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.


Information automatically collected

In Short:  Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Website.
We automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about who and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
  • Log and Usage Data. Log and usage data is service-related, diagnostic usage and performance information our servers automatically collect when you access or use our Website and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the Website (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings).
  • Device Data. We collect device data such as information about your computer, phone, tablet or other device you use to access the Website. Depending on the device used, this device data may include information such as your IP address (or proxy server), device application identification numbers, location, browser type, hardware model Internet service provider and/or mobile carrier, operating system configuration information.
  • Location Data. We collect information data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type of settings of the device you use to access the Website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Locations settings on your device. Note however, if you choose to opt out, you may not be able to use certain aspects of the Services.

 

2. HOW DO WE USE YOUR INFORMATION?

In Short:  We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

  • To facilitate account creation and logon process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.
  • To post testimonials. We post testimonials on our Website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the consent of the testimonial. If you wish to update, or delete your testimonial, please contact us at info@thearkhauling.com and be sure to include your name, testimonial location, and contact information.
  • Request feedback. We may use your information to request feedback and to contact you about your use of our Website.
  • To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user’s consent.
  • To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.
  • To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
  • To protect our Services. We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).
  • To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
  • To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
  • Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Website.
  • Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.
  • To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
  • To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Website, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see the “WHAT ARE YOUR PRIVACY RIGHTS” below).
  • Deliver targeted advertising to you. We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short:  We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data that we hold based on the following legal basis:
  • Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Website, which will enable them to collect data on our behalf about how you interact with our Website over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages or features, and better understand online activity. Unless described in this notice, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
  • Third-Party Advertisers. We may use third-party advertising companies to serve ads when you visit or use the Website. These companies may use information about your visits to our Website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.
  • Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
  • Business Partners. We may share your information with our business partners to offer you certain products, services or promotions.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short:  We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

5. DO WE USE GOOGLE MAPS?

In Short:  Yes, we use Google Maps for the purpose of providing better service.

This Website uses Google Maps APIs which is subject to Google’s Terms of Service. You may find the Google Maps APIs Terms of Service here. To find out more about Google’s Privacy Policy, please refer to this link. We obtain and store on your device (‘cache’) your location. You may revoke your consent anytime by contacting us at the contact details provided at the end of this document.

 

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short:  We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short:  We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

 

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short:  We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@thearkhauling.com.

 

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short:  You may review, change, or terminate your account at any time.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you are resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

If you have questions or comments about your privacy rights, you may email us at info@thearkhauling.com.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

    ■  Log in to your account settings and update your user account.

    ■  Contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website. To opt-out of interest-based advertising by advertisers on our Website visit http://www.aboutads.info/choices/.

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may:

    ■  Access your account settings and update your preferences.

    ■  Contact us using the contact information provided.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short:  Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Website, you have the right to request removal of unwanted data that you publicly post on the Website. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Website, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).  

CCPA Privacy Notice

The California Code of Regulations defines a “resident” as:

(1) every individual who is in the State of California for other than a temporary or transitory purpose and

(2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose

All other individuals are defined as “non-residents.”
If this definition of “resident” applies to you, certain rights and obligations apply regarding your personal information.
What categories of personal information do we collect?
We have collected the following categories of personal information in the past twelve (12) months:
Category Examples Collected
A. Identifiers Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address and account name
NO
B. Personal information categories listed in the California Customer Records statute Name, contact information, education, employment, employment history and financial information
YES
C. Protected classification characteristics under California or federal law Gender and date of birth
NO
 
D. Commercial information Transaction information, purchase history, financial details and payment information
NO
 
E. Biometric information Fingerprints and voiceprints
NO
 
F. Internet or other similar network activity Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems and advertisements
NO
 
G. Geolocation data Device location
NO
 
H. Audio, electronic, visual, thermal, olfactory, or similar information Images and audio, video or call recordings created in connection with our business activities
NO
 
I. Professional or employment-related information Business contact details in order to provide you our services at a business level, job title as well as work history and professional qualifications if you apply for a job with us
NO
 
J. Education Information Student records and directory information
NO
 
K. Inferences drawn from other personal information Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics
NO

We may also collect other personal information outside of these categories in instances where you interact with us in-person, online, or by phone or mail in the context of:

  • Receiving help through our customer support channels
  • Participation in customer surveys or contests; and
  • Facilitation in the delivery of our Services and to respond to your inquiries

How do we use and share your personal information?

The Ark Hauling & Junk Removal collects and shares your personal information through:

  • Targeting cookies/Marketing cookies
  • Social media cookies
  • Beacons/Pixels/Tags
More information about our data collection and sharing practices can be found in this privacy notice.
You can opt out from the selling of your personal information by disabling cookies in the Cookies Preferences Settings or clicking on the Do Not Sell My Personal Information link on our homepage.
You may contact us by email at info@thearkhauling.com, by visiting thearkhauling.com,

or by referring to the contact details at the bottom of this document.

If you are using an authorized agent to exercise your right to opt-out, we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf.
The current list of our service providers can be found below.

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal data.

The Ark Hauling & Junk Removal has disclosed the following categories or personal information to third parties for a business or commercial purpose in the preceding twelve (12) months:

  • Category B. Personal information, as defined in the California Customer Records law, such as your name, contact information, education, employment, employment history and financial information.
The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under “WHO WILL YOUR INFORMATION BE SHARED WITH?“.
 

The Ark Hauling & Junk Removal has sold the following categories of personal information to third parties in the preceding twelve (12) months:

  • Category B. Personal information, as defined in the California Customer Records law, such as your name, contact information, education, employment, employment history and financial information.

The categories of third parties to whom we sold personal information are:

Your rights with respect to your personal data
 
Right to request deletion of the data – Request to delete
 
You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation or any processing that may be required to protect against illegal activities.
 
Right to be informed – Request to know
 
Depending on the circumstances, you have a right to know:
  • whether we collect and use your personal information;

  • the categories of personal information that we collect;

  • the purposes for which the collected personal information is used;
  • whether we sell your personal information to third parties;

  • the categories of personal information that we sold or disclosed for a business purpose;

  • the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
  • the business or commercial purpose for collecting or selling personal information.

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.
 
Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
 
We will not discriminate against you if you exercise your privacy rights.
 
Verification process
 
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with the information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g. phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.
 
We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. If, however, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity, and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.
 
Other privacy rights
  • you may object to the processing of your personal data

  • you may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the data

  • you can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
  • you may request to opt-out from future selling of your personal information to third parties. Upon receiving a request to opt-out, we will act upon the request as soon as feasibly possible, but no later than 15 days from the date of the request submission.

To exercise these rights, you can contact us by email at info@thearkhauling.com, by visiting thearkhauling.com, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.
Financial Incentives
“Financial incentive” means a program, benefit, or other offering, including payments to consumers as compensation, for the disclosure, deletion, or sale of personal information.
The law permits financial incentives or a price or service difference if
  • a business has calculated a good-faith estimate of the value of the consumer’s data that forms the basis for offering the financial incentive or price or service difference, and
  • if a description of the method the business used to calculate the value of the consumer’s data.
We may decide to offer a financial incentive (e.g. price or service difference) in exchange for the retention of sale or consumer’s personal information.
If we decide to offer a financial incentive, we will notify you of such financial incentive and explain the price difference, as well as material terms of the financial incentive or price of service difference, including categories of personal information that are implicated by the financial incentive or price or service difference.
If you choose to participate in the financial incentive you can withdraw from the financial incentive at any time by emailing us at info@thearkhauling.com, by visiting thearkhauling.com, or by referring to the contact details at the bottom of this document.

 

12. DO WE MAKE UPDATES TO THIS NOTICE?

In Short:  Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

 

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at info@thearkhauling.com or by post to:

The Ark Hauling & Junk Removal 
2416 Grace Dr,
Santa Rosa, CA 95404
United States

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please visit: thearkhauling.com. We will respond to your request within 30 days.

 

BBB Acredited Business Google Gauranteed Business
Natasha Williamson
Natasha Williamson
16:36 21 Sep 22
Fast, easy and reasonable!!!
leah rivers
leah rivers
15:26 16 Sep 22
They were very professional and on time!! They got in and out in 30 min! lifted and moved a huge hot tub! And their rates were very reasonable. And the profits go toward a great cause!! Thank you so much ark!
National Academy of Athletics
National Academy of Athletics
21:18 12 Sep 22
The team at Ark Hauling & Junk Removal was spot on! From the first call to the final conversation... Exceeded our expectations. They went above and beyond to help me and completed the project in less time than we thought. If you need help to get things done, call Ark - they rock!
Frank Murphy
Frank Murphy
18:02 09 Sep 22
Great responsiveness. Very professional. Did exactly what we asked, when we asked. I would use them again.
William Vainer
William Vainer
01:23 05 Sep 22
Great!! Thank you!!
Thomas Jones
Thomas Jones
00:55 04 Sep 22
Marianne Neufeld
Marianne Neufeld
01:35 30 Aug 22
Chris was efficient and very professional. Would use them again
Ariana Talosig
Ariana Talosig
17:31 27 Aug 22
I called Ark Hauling and Junk Removal at 9:45 and Justin was able to get me in contact with Chris for same day pickup. Chris came at around 10:15 and had everything packed up, ready to be hauled in about 30 minutes single handedly! Competitive quote (compared to three other haulers) and speedy/polite service! I highly recommend!
Rob O'Dell
Rob O'Dell
22:53 25 Aug 22
Jason and Chris showed up on time and worked very hard removing items from the second floor (without any stairwell scratches...!), our patio, and our garage. I recommend them without hesitation. Without a doubt an excellent value.
Justin Potter
Justin Potter
20:08 19 Aug 22
I haven't seen a crew as fast and efficient as these guys. They did what I thought was a two day job in a couple of hours! Amazing work!
John Leuty
John Leuty
14:38 18 Aug 22
Ian Strom
Ian Strom
23:50 17 Aug 22
Called them for same day Junk Haul away. Called me back within minutes. Here within the hour. Quickly saw the couch and bookshelves that needed to be taken and had them cleared out and loaded in minutes. Super convenient and affordable.
Chloe Nakamura
Chloe Nakamura
01:02 17 Aug 22
Justin was amazing, he showed up on time and ready to go, Not only did he do a great job he was also true to his quote ,
Christine Kafka
Christine Kafka
03:59 09 Aug 22
It was great being able to have a reliable company handle my needs. Thank you for a great job!!!
Kathryn B Stark
Kathryn B Stark
20:45 25 Jul 22
The two Justin’s arrived on time today to clean out my garage. They were polite, careful, quick, thorough and professional. They took away everything I didn’t want, cleaned the garage and then put back the things I wanted to keep in an organized fashion. All in about 2-3 hours. I would highly recommend The Ark for your next clean up project. Thanks guys!
Matt Barbaccia
Matt Barbaccia
17:52 14 Jul 22
This guy is the man !!! Highly recommend his services
Paul McCann
Paul McCann
17:55 13 Jul 22
Robyn Fuentes
Robyn Fuentes
18:43 12 Jul 22
Justin was super responsive and very prompt. He hauled a bunch of stuff in his trailer. He was honest and upfront and very reasonable in his pricing. I even had more junk the next day that I anticipated getting rid of on my own but ended up calling back and Justin was able to come over the very next morning and get it. This company is very reputable and super trustworthy. I have used 1-800-GOTJUNK before and I would hands down use The Ark over them in a heartbeat. The Ark Hauling was more affordable and had much better response times. I highly recommend them!
Jack Huang
Jack Huang
22:10 11 Jul 22
Got the job done quick and clean!
Angela Vincent
Angela Vincent
22:26 09 Jul 22
Justin and family were so easy to work with! From beginning to end, they communicated thoroughly and got the jobs done quickly and efficiently. They came prepared with their truck to load up all the garbage and junk (including a couple old dryers and deep freezer that have been sitting for almost a decade). We love using family-owned business whenever possible! We’ll definitely be using The Ark Junk Removal again! And we certainly recommend!
Victoria De La Cruz
Victoria De La Cruz
20:30 09 Jul 22
The Ark Hauling did a phenomenal job with removing everything from my grandmothers overly cluttered home. I was overwhelmed with the amount of stuff that needed to be removed completely and didn’t even know where to begin. The inside of the house, the front back and side yards were full of STUFF, probably from when my dad was just a kid. Thankfully Justin and his team were able to set up a time to come check it out and set up a time to get it all out within a couple of days. The clean out and clean up were immaculate! Nothing left to do but paint and redo a few things. I highly recommend The Ark Hauling and junk removal for any job and will definitely be calling if I ever need to again
David Deal
David Deal
00:49 07 Jul 22
Justin and Zack did an amazing job removing everything from our property! I highly recommend them!
Christina Marsh
Christina Marsh
16:18 03 Jul 22
Highly recommend.
patricia bryant
patricia bryant
05:02 03 Jul 22
I called early in the day. Kind of in an urgent (to me) need to get help.Justin was wonderful. He was very busy but agreed to come as soon as he could.Which he did and was wonderful fast professional and I will definitely call again when I need him.
Michael Mosiurchak
Michael Mosiurchak
21:38 29 Jun 22
Fantastic experience punctual definitely highly recomendable
Griffen Aboudara
Griffen Aboudara
15:51 29 Jun 22
daniel mancini
daniel mancini
15:49 29 Jun 22
Excellent service friendly and willing to listen.
Monique Slayback
Monique Slayback
17:13 28 Jun 22
The Ark Hauling & Junk removal goes above and beyond to get the job done! Super grateful for Justin and his team. I would highly recommend using this company 👌
Sean Daily
Sean Daily
01:21 28 Jun 22
Justin and his crew are top-notch and we use them for our recent move across town when we had to clean out a lot of junk. We will definitely use them again in the future!
Joseph Moore jr
Joseph Moore jr
01:09 28 Jun 22
meg w
meg w
19:49 23 May 22
Pamela Baseman
Pamela Baseman
23:58 06 May 22
Called Justin at Ark Hauling and Junk Removal as I needed someone to take down a 12x12 metal gazebo and to haul away the debris. They did a great job!! Arrived on time and went right to work. The job was done in no time and all debris removed from the site and hauled away. Very satisfied with their work and will definitely use again.
Richard Phy
Richard Phy
03:00 03 May 22
Stella Hayes
Stella Hayes
00:33 26 Apr 22
The Ark Hauling was great. My mother 90 yrs old passed away and my father relocated to live with a sibling since he is 94. Had to move them out of their home, really full. Ark Hauling was great especially when it came to dumping a big sofa bed. Those can be very heavy. He did a good job taking it apart and moving to the dump truck. He also moved other furniture. I would absolutely recommend them!
Cindy Cunningham
Cindy Cunningham
20:06 25 Apr 22
Shed demolition, grade and mow after junk removal. The crew got a huge job done in a day and a couple of hours the next day. Worked long hours. Bid was less than anyone else. Very personable and quick to respond to my messages. They will be my new go-to company for my real estate clients. Thank you Justin and crew!!!
Jana Adams
Jana Adams
02:32 13 Apr 22
Justin and his team were very responsive and professional. They got the job done quickly and cleaned out everything that was remaining from a move out.
Peter Hoberg
Peter Hoberg
17:09 30 Mar 22
I had a difficult situation trying to clear out some items from a storage unit,. Ark Hauling committed to a price and delivered excellent service the same day. They were professional courteous and fast. They really helped me out when I needed it. I highly recommend them.
Leanne Reynolds
Leanne Reynolds
02:36 26 Mar 22
Amazing experience! So quick and great response time. Couldn’t have asked for a better company to work with. I used them twice thus far and won’t use anyone else for my clean up needs. They guys are professional, clean, polite and efficient!
Dee Andreini
Dee Andreini
00:08 22 Feb 22
Great job! Very thorough and very polite. Left barn in areas they cleaned out very clean. Great communication while doing the job. They asked us before throwing things out. We will hire them again!Dee and Al
Donna Guth
Donna Guth
00:49 16 Feb 22
I feel like I have a new home! He removed my dishwasher as well as hauled it. All the junk was removed quick and clean. The price was reasonable for the high quality job. I will use this company again.
Sarah Van Mantgem
Sarah Van Mantgem
04:25 10 Feb 22
Katie Stagnaro
Katie Stagnaro
12:45 08 Feb 22
Linda Ruhaka
Linda Ruhaka
00:28 04 Feb 22
I was referred by a friend to The Arkansas Hauling & Junk Removal, with quickly from them was lovely and made appointment with show up on time remove all my junk in my home.I will sure used them again and again and again.
Sean Weatherford
Sean Weatherford
21:13 01 Feb 22
I had Justin & crew pick up a big load of trash & a hot tub. He and his crew went above & beyond. I couldn't have been happier with their work or their price. Thanks Guys!
Danielle Holman
Danielle Holman
20:15 01 Feb 22
Suzan Lane
Suzan Lane
23:26 28 Jan 22
When I called to schedule, Justin had next-day availability and kept me apprised of his arrival time. When he and his co-worker were at the residence, they were courteous and quick; and the pricing was fair. I would definitely use The Ark again!
Lisa Green
Lisa Green
22:53 24 Jan 22
I was quite pleased by the Ark Haulling and Junk Removal. Did a great job in a timely manner . I will definitely be using their service again!
Lauren Staubli
Lauren Staubli
17:41 20 Jan 22
Justin and his team removed and hauled away a large pergola from my front yard. Justin's attention to detail and cleanliness was amazing. He was extremely responsive and professional from the quoting process through the completion of the project, and I would definitely recommend The Ark Hauling and Junk Removal. Thank you!
Alexis Becker
Alexis Becker
19:31 15 Nov 21
In an hour and a half these guys loaded and hauled away 35 years collection of stuff that took me a solid week and a half to sort through. They were respectful, prompt, efficient and understood exactly what stayed and what went without my hovering supervision. I cried with relief to have it gone with such ease. The price they charged was very modest. May have to collect more junk just to use them again.
Chris Galang
Chris Galang
16:34 15 Nov 21
I can't say enough great things about Justin and his team. I hired them to demo the interior of a 1-bdrm house and studio and they completed the job quickly, professionally and the job site was immaculate after they left! Justin's communication also went above and beyond - from scheduling a quote, to providing updates during the work and even checking in after to make sure I was completely satisfied (which I was). I wouldn't hesitate to hire them again - and if you have a cleanup job, big or small, don't look any further!
Charles Perry
Charles Perry
00:37 09 Nov 21
We used the service of Ark Hauling & Junk Removal to clear out household items and furniture, miscellaneous tools and gear from the garage and storage building after the death of a relative. They were extremely hard working and thorough, cleaning up the garage and yard area before leaving. We highly recommend their service and would not hesitate to use them again. In our opinion we found their fee to be reasonable.
David F
David F
19:33 04 Nov 21
Justin offered a good price and was able to come within a few days. He showed up on time and was quick with the removal. And you're supporting a good cause!
Don Williams
Don Williams
05:05 04 Nov 21
Justin with The Ark was polite, on time and did the job removing both household items and yard debris. Would highly recommend.
RF Fuentes
RF Fuentes
03:23 04 Nov 21
I used The Ark Hauling to load and remove about 3-4 cubic yards of bark nuggets and dirt that I had piled in my driveway. They were very responsive and came out to see the job and then offered a quote.I worked with Justin Lynn and the quote was lower than others plus he could fit me into his schedule that week.They kept in touch with me to coordinate when I was home and when they could come by.They arrived on time and worked quickly and efficiently. They cleaned up and left my driveway neat and clean.I highly recommend The Ark Hauling for any loading and hauling that you may need. I will definitely use them again in the future.
Russell kerger
Russell kerger
03:11 04 Nov 21
Showed up on time very reasonably priced .. very pleasant to work with. I would recommend for anybody to use them for what they do and to support their community service to helping others. Thank you Justin
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